Please inspect your order upon delivery and contact us immediately if your item arrives damaged or is faulty.  

We do not offer refunds for change of mind purchases however, we will happily refund any damaged or faulty items within 30 days of purchase. Items must be returned in their original condition and packaging.  Once we receive the item please allow 5-10 business days for the refund to be processed.  

Please always retain your receipt for proof of purchase. 

To return your damaged or faulty item please follow this easy procedure: 

Please contact our team at and advise us that you would like to return your damaged or faulty item. 

Please post your damaged or faulty item in either your own packaging or in an express post satchel and ensure a tracking number is obtained. Please email this tracking number with your proof of purchase to Once we receive this, we will be able to process your refund. If you do not supply us with the tracking number, we will not be able to accept responsibility for the arrival of your return and may not be able to process your refund. 

Things to note:  

  • Shipping and handling charges are not refundable.
  • Refunds on sale items are not permitted unless damaged or faulty.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Refunds (if applicable)  

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.   

Sale items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.  

Faulty, wrong and damaged product

If the item/s is faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy. 

If you have ordered something online and received the wrong product, we are so sorry!  Please contact us with your order details and we will arrange pickup at our cost for an exchange or refund. 

Where your product is covered under the CGA, we will discuss this with you based on your products fault. 

Please contact us and we will organise the return of the product and packaging for inspection and endeavour to send you a replacement as soon as possible